Travel Support Specialist - Portuguese Speaking

Tirana, Albania, Albania
Full Time
Operations Department
Mid Level

 

About BizAway

Here at BizAway, we Deliver the Future of Travel. 😎
 

We are a solid international company with strong ambitions and great expertise. With a focus on sustainability 🌱, on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes. 🚀

We know that success comes from People and deserves to be recognized.👫Proactivity and Reliability, Kindful collaboration and communication are the core values of our Solution Culture.

If you like challenges and would love to be part of one of the fastest growing B2B scale-up then BizAway is the company you have been looking for. 🤩

 

We are looking for:

We are looking for new agents with experience in customer care call centers (inbound calls, emails, and chats) that have the ability to solve customer concerns and create a seamless customer experience.

 

Your role in BizAway : 

  • Responding to our Client's requests through phone, chat, mail and travel request by our platform 
  • Entering customer information in our system to issue reservation or update the booking 
  • Made a reservation for our Client thought the Platform 
  • Explaining rules and procedures to use our service in Platform 
  • Explaining rules of service (hotel,car,train, ecc)

Your basic qualifications

 

  • Excellent knowledge of both written and spoken Portuguese (B2 and up)
  • Availability to work in shifts (also night shift from 22 to 7 in morning)
  • High school diploma or equivalent required.
  • At least 3 years of previous experience helping customers in any capacity/line of work..
  • Must pass pre-employment skills testing and background check

We are also interested in :

  • Good commmunication skills in English 
  • Customer Care experience 
  • Strong verbal and written communication skills 
  • Experience working in a travel industry is a Plus
  • Abiliy to learn and adapt to new software technologies 

 

Our offer

✈️  A seat on a scale-up with skyrocketing growth
💰  Attractive compensation, including equity in the company
📈  Development of your entrepreneurial spirit, having the chance to implement real-impact business decisions
🌍  Multicultural and international team
🙌  Collaborative and smart environment to work and learn
🍻  Free coffee to kick-start your day and free beers to celebrate together
🏢  Remote work, flexible working policy and great offices in Europe


Location: Tirana OR Shkoder
Contract: Permanent
Conditions: Full-time

 

 

 

 

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