Customer Success Executive - Middle East
Barcelona, Barcelona, Spain
Full Time
Mid Level
About BizAway
Here at BizAway, we Deliver the Future of Travel. 😎
We are a solid international company with strong ambitions and great expertise. With a focus on
sustainability 🌱, on a daily basis we support companies enabling them to improve their travel
management through our constantly evolving services and solutions, always characterized by our
tech attitude and smart and innovative processes. 🚀
We know that success comes from People and deserves to be recognized.👫Proactivity and
Reliability, Kindful collaboration and communication are the core values of our Solution Culture.
If you like challenges and would love to be part of one of the fastest growing B2B scale-up then
BizAway is the company you have been looking for. 🤩
We are looking for
We are looking for a driven and enthusiastic Customer Success Executive - Middle East (m/w/d) , who desires to contribute to the growth and success of our fantastic and growing client base in the Middle East.
Your role in BizAway
● Manage and grow a portfolio of existing clients to ensure they are getting the most out of the
Bizaway platform.
● Onboard new corporate clients on our platform, to make sure they are 100% up and running.
● Tailor onboarding materials like user guides, videos, training materials etc. to your client’s
needs.
● Build strong relationships with key stakeholders and monitor and act on customer feedback -
turning skeptics into BizAway ambassadors.
● Proactively identify client growth opportunities and hit upselling targets.
● Define Quarterly targets with the Customer Success Team Lead.
● Work with the whole CS and Sales Team to share best practices and ensure continued
growth.
● Proactively propose actions, strategies, and campaigns to improve internal processes and
enhance growth.
Your basic qualifications
● Native level of Arabic and fluent English.
● 1+ year experience working in a B2B account management / customer success role
● Hunger: you are not afraid of challenges and you are eager to learn something new every day
● Proactivity: you actively propose value-creating solutions and are not afraid of mistake
● Flexibility: you are comfortable working in a fast-changing environment with few certainties
We are also interested in
● Any additional language or experience working with multiple Middle Eastern markets
● Previous experience in fast-growing start-ups
Our offer
✈A seat on a scale-up with skyrocketing growth
💰Attractive compensation, including equity in the company
📈Development of your entrepreneurial spirit, having the chance to implement real-impact
business decisions
🌍Multicultural and international team
🙌Collaborative and smart environment to work and learn
🍻Free coffee to kick-start your day and free beers to celebrate together
🏢Remote work two days per week and great offices in Europe
BizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.
Here at BizAway, we Deliver the Future of Travel. 😎
We are a solid international company with strong ambitions and great expertise. With a focus on
sustainability 🌱, on a daily basis we support companies enabling them to improve their travel
management through our constantly evolving services and solutions, always characterized by our
tech attitude and smart and innovative processes. 🚀
We know that success comes from People and deserves to be recognized.👫Proactivity and
Reliability, Kindful collaboration and communication are the core values of our Solution Culture.
If you like challenges and would love to be part of one of the fastest growing B2B scale-up then
BizAway is the company you have been looking for. 🤩
We are looking for
We are looking for a driven and enthusiastic Customer Success Executive - Middle East (m/w/d) , who desires to contribute to the growth and success of our fantastic and growing client base in the Middle East.
Your role in BizAway
● Manage and grow a portfolio of existing clients to ensure they are getting the most out of the
Bizaway platform.
● Onboard new corporate clients on our platform, to make sure they are 100% up and running.
● Tailor onboarding materials like user guides, videos, training materials etc. to your client’s
needs.
● Build strong relationships with key stakeholders and monitor and act on customer feedback -
turning skeptics into BizAway ambassadors.
● Proactively identify client growth opportunities and hit upselling targets.
● Define Quarterly targets with the Customer Success Team Lead.
● Work with the whole CS and Sales Team to share best practices and ensure continued
growth.
● Proactively propose actions, strategies, and campaigns to improve internal processes and
enhance growth.
Your basic qualifications
● Native level of Arabic and fluent English.
● 1+ year experience working in a B2B account management / customer success role
● Hunger: you are not afraid of challenges and you are eager to learn something new every day
● Proactivity: you actively propose value-creating solutions and are not afraid of mistake
● Flexibility: you are comfortable working in a fast-changing environment with few certainties
We are also interested in
● Any additional language or experience working with multiple Middle Eastern markets
● Previous experience in fast-growing start-ups
Our offer
✈A seat on a scale-up with skyrocketing growth
💰Attractive compensation, including equity in the company
📈Development of your entrepreneurial spirit, having the chance to implement real-impact
business decisions
🌍Multicultural and international team
🙌Collaborative and smart environment to work and learn
🍻Free coffee to kick-start your day and free beers to celebrate together
🏢Remote work two days per week and great offices in Europe
BizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.
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